Chris Robinson

As support costs continue to rise, teams are often overburdened, struggling to maintain service levels while navigating increasing ticket volumes, and facing pressure to find cost-effective solutions to improve performance while managing growing demand. Capacity is an omnichannel support automation platform that helps clients drive down support costs, improve knowledge access, and increase efficiency with practical and generative AI—so your team can do their best work. We offer solutions for intelligent virtual agents, employee enablement and agent assist, and process automation to nearly 20,000 companies worldwide. Today, Capacity automates support over chat, SMS, voice, web, email, helpdesks, and more in one single platform, powered by technology and talent from the acquisitions of Call Criteria, Cereproc, Creovai, Denim Social, Envision, KLaunch, Linc, Lucy, LumenVox, SmartAction, Textel, Verbio and YouCanBookMe. Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. We’re proudly headquartered in St. Louis. To learn more about Capacity or to request a demo, visit capacity.com.

As support costs continue to rise, teams are often overburdened, struggling to maintain service levels while navigating increasing ticket volumes, and facing pressure to find cost-effective solutions to improve performance while managing growing demand. Capacity is an omnichannel support automation platform that helps clients drive down support costs, improve knowledge access, and increase efficiency with practical and generative AI—so your team can do their best work. We offer solutions for intelligent virtual agents, employee enablement and agent assist, and process automation to nearly 20,000 companies worldwide. Today, Capacity automates support over chat, SMS, voice, web, email, helpdesks, and more in one single platform, powered by technology and talent from the acquisitions of Call Criteria, Cereproc, Creovai, Denim Social, Envision, KLaunch, Linc, Lucy, LumenVox, SmartAction, Textel, Verbio and YouCanBookMe. Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. We’re proudly headquartered in St. Louis. To learn more about Capacity or to request a demo, visit capacity.com.

Creovai is now part of Capacity, which reduces call volumes, improves customer experiences, and boosts revenue with AI-powered voice automation. Creovai enhances Capacitys suite of omnichannel support tools with real-time agent guidance and post-conversation analytics. Capacitys agent assist helps clients unstructured conversation data into insights to improve agent performance and retention, reduce customer churn, increase sales, and reduce the cost of service. We offer solutions for omnichannel intelligent virtual agents, employee enablement and agent assist, and process automation to nearly 20,000 companies worldwide in one single platform. Today, Capacity automates internal and external support over chat, SMS, voice, web, email, helpdesks, and more. Learn more at capacity.com. Learn more at capacity.com.

Awaken is now part of Capacity, an omnichannel support automation platform that helps clients drive down support costs, improve knowledge access, and increase efficiency with practical and generative AI—so your team can do their best work. Our software has been designed and created by seasoned customer service professionals, so you not only get a technically excellent solution but one that has been built from the ground up by Contact Centre experts. Our cloud-based software solutions deliver actionable intelligence to improve customer experience. While purpose-built for the Contact Centre, our software is equally at home in any business that services high volumes of consumers via voice and digital channels, like Help Desks and inside sales teams.

CallScripter is the complete contact centre scripting front-end software solution. Our advanced application has been developed to enable organisations from any industry to streamline customer service operations, reduce cost and improve efficiency and customer experience journey via all touch points. The rapid set-up, handling and reporting of sophisticated inbound and outbound campaigns are controlled via one easy-to-use and highly-configurable interface platform. Based upon Microsoft standards, CallScripter’s open architecture allows for easy integration into third party complimentary applications and has the flexibility to be either on-premise or cloud-based solution. Our current client list consists of SMEs and large enterprise organisations from a range of industries including; outsourcers, entertainment industry, financial services, helpdesk, telemarketing, internet providers, accident management, charities.

Ansaback is a UK based 24/7/365 multi-channel contact centre providing expertly managed customer interactions on behalf of our clients. With a team of more than 170 agents and a pool of 350 retained agents, combined with in-house, award-winning software and telephony, we pride ourselves on consistently delivering excellence to our clients. Ansaback has expertise across a wide range of business sectors including Charity, DRTV, Insurance, Telecoms, Retail, eCommerce, Property, Utilities and professional services. Ansaback offers a complete range of professional, cost effective, flexible and scalable call handling solutions and services which includes: • 24/7/365 Inbound/outbound sales including general messaging, virtual reception and customer services • Overflow and out of hours service • Call back services - Queue buster services, IVR call back solutions • Outbound Services – e.g. customer call backs, satisfaction surveys, data cleansing • Outbound data campaigns with full reporting and live statistics • Disaster recovery • 24/7/365 Fault solutions • Telecoms Solutions • White mail fulfilment and response services • Call compliance/quality monitoring • Social media monitoring and maintenance • E-mail handling – Managing customer service / order e-mail enquiries (detailed below) • Complaint handling • Web chat