Ansaback is a UK based 24/7/365 multi-channel contact centre providing expertly managed customer interactions on behalf of our clients.
With a team of more than 170 agents and a pool of 350 retained agents, combined with in-house, award-winning software and telephony, we pride ourselves on consistently delivering excellence to our clients.
Ansaback has expertise across a wide range of business sectors including Charity, DRTV, Insurance, Telecoms, Retail, eCommerce, Property, Utilities and professional services.
Ansaback offers a complete range of professional, cost effective, flexible and scalable call handling solutions and services which includes:
ā¢ 24/7/365 Inbound/outbound sales including general messaging, virtual reception and customer services
ā¢ Overflow and out of hours service
ā¢ Call back services - Queue buster services, IVR call back solutions
ā¢ Outbound Services ā e.g. customer call backs, satisfaction surveys, data cleansing
ā¢ Outbound data campaigns with full reporting and live statistics
ā¢ Disaster recovery
ā¢ 24/7/365 Fault solutions
ā¢ Telecoms Solutions
ā¢ White mail fulfilment and response services
ā¢ Call compliance/quality monitoring
ā¢ Social media monitoring and maintenance
ā¢ E-mail handling ā Managing customer service / order e-mail enquiries (detailed below)
ā¢ Complaint handling
ā¢ Web chat
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Frequently asked questions
When was Ansaback - part of the Yonder Digital Group founded?
Ansaback - part of the Yonder Digital Group was founded in 1997.
What industry is Ansaback - part of the Yonder Digital Group in?
Ansaback - part of the Yonder Digital Group operates in Telecommunications. Find similar Telecommunications investors on gritt.io.
Where is Ansaback - part of the Yonder Digital Group based?
Ansaback - part of the Yonder Digital Group is headquartered in Ipswich, United Kingdom.
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