Capacity

📍 University City, United States👥 260 employees💰 Last funded Nov 2025
Software Development🌐 capacity.com
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As support costs continue to rise, teams are often overburdened, struggling to maintain service levels while navigating increasing ticket volumes, and facing pressure to find cost-effective solutions to improve performance while managing growing demand. Capacity is an omnichannel support automation platform that helps clients drive down support costs, improve knowledge access, and increase efficiency with practical and generative AI—so your team can do their best work. We offer solutions for intelligent virtual agents, employee enablement and agent assist, and process automation to nearly 20,000 companies worldwide. Today, Capacity automates support over chat, SMS, voice, web, email, helpdesks, and more in one single platform, powered by technology and talent from the acquisitions of Call Criteria, Cereproc, Creovai, Denim Social, Envision, KLaunch, Linc, Lucy, LumenVox, SmartAction, Textel, Verbio and YouCanBookMe. Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. We’re proudly headquartered in St. Louis. To learn more about Capacity or to request a demo, visit capacity.com.
6
Total investors
1
Early stage
1
Mid stage
1
Late stage
—
Founded

Investors

6 investors
All
Early stage
Mid stage
Late stage
Investor geography2 countries
United States
5
United Kingdom
1
Investor activity2017–2025 · investors recorded per year
201712020120254
Recent (last 2y)Earlier
Frequently asked questions
Who invested in Capacity?
Capacity has 6 investors on record on gritt.io, including 1 early-stage backers, 1 mid-stage and 1 late-stage investors.
When did Capacity last raise funding?
The most recent investment in Capacity recorded on gritt.io was in November 2025.
What industry is Capacity in?
Capacity operates in Software Development. Find similar Software Development investors on gritt.io.
Where is Capacity based?
Capacity is headquartered in University City, United States.