Michael Song

Ineeka is an environmentally and socially responsible producer of 100% organic, whole leaf teas (grown at its own family farms) delivered within an innovative single serve delivery system - the Brew-Taché. Nurtured by fresh mountain air and mineral-rich spring water, our family farms are located within the pristine Himalayas, the best tea growing region in the world. Not only do we cultivate our products organically, we also follow the principles of Bio Dynamic agriculture wherein we align our farming practices with the rhythms of nature. Through dedication to our principles, we have created a holistic and natural product that represents the essential flavor of the Himalayas.

HyperQuality is an independent quality assurance firm that delivers ROI through: improved customer contacts which help retain and acquire customers; excellence in customer experience through unbiased monitoring and analysis of customer interactions; and improved employee satisfaction. Founded in 2003 and based in Seattle, WA, the company believes strongly in two things: 1.Retaining and acquiring customers is tied to a company’s ability to focus on quality, and 2.Customer care is a strategic corporate asset directly affecting the bottom line when aligned with business goals. HyperQuality believes contact center operations can be turned from cost-centers to revenue generators with a three-part process: ■ Perform sharp analysis on care methods with constant calibration ■ Provide reliable and valid data for agent improvement ■ Engage in a frequent and thorough review process This unique three-part approach gives HyperQuality’s clients the freedom to improve — and prove — their customer care and contact center operations every day. What separates HyperQuality is a singular focus on the examination of quality combined with an innovative, global, and disciplined culture. This allows HyperQuality to deliver ROI quickly for companies seeking a sharp, data-driven analysis of their customer care strategy.

Follow us on our new Intrepid by VitalSource LInkedIn page: https://www.linkedin.com/company/intrepid-by-vitalsource/ In December of 2017 Intrepid Learning, Inc. became Intrepid by VitalSource! (We're hiring: www.intrepidlearning.com/careers) Intrepid by VitalSource learning technologies help global companies and organizations develop people to solve big business challenges. Unlike old technologies, with Intrepid you can provide learning that is scalable and deeply engaging, and deliver proprietary content securely on any device. The Intrepid Learn platform offers an elegant, collaborative learning experience that scales massively, and provides a repeatable model for high-stakes, high-engagement, high-impact learning. Intrepid Discover is a leading platform for building, enhancing, and delivering secure mobile content anytime, anywhere, on any device. Both platforms are backed by experienced teams with nearly 20 years in corporate and digital learning, so we understand how frustrating it is to help your people learn when stuck with outdated technology. Our clients are building their businesses through the rapid deployment of learning that really works for individuals, allowing them to move the needle on business challenges such as onboarding, sales enablement, leadership development, change management, and secure delivery of high value content. Intrepid customers and partners include world-leading firms across a wide range of industries. What are you doing to engage your learners at scale and at the point of need today? Let’s get started implementing your vision for the learning of the future. Intrepid is proudly headquartered in Seattle, Washington. www.intrepidlearning.com

Ineeka is an environmentally and socially responsible producer of 100% organic, whole leaf teas (grown at its own family farms) delivered within an innovative single serve delivery system - the Brew-Taché. Nurtured by fresh mountain air and mineral-rich spring water, our family farms are located within the pristine Himalayas, the best tea growing region in the world. Not only do we cultivate our products organically, we also follow the principles of Bio Dynamic agriculture wherein we align our farming practices with the rhythms of nature. Through dedication to our principles, we have created a holistic and natural product that represents the essential flavor of the Himalayas.

HyperQuality is an independent quality assurance firm that delivers ROI through: improved customer contacts which help retain and acquire customers; excellence in customer experience through unbiased monitoring and analysis of customer interactions; and improved employee satisfaction. Founded in 2003 and based in Seattle, WA, the company believes strongly in two things: 1.Retaining and acquiring customers is tied to a company’s ability to focus on quality, and 2.Customer care is a strategic corporate asset directly affecting the bottom line when aligned with business goals. HyperQuality believes contact center operations can be turned from cost-centers to revenue generators with a three-part process: ■ Perform sharp analysis on care methods with constant calibration ■ Provide reliable and valid data for agent improvement ■ Engage in a frequent and thorough review process This unique three-part approach gives HyperQuality’s clients the freedom to improve — and prove — their customer care and contact center operations every day. What separates HyperQuality is a singular focus on the examination of quality combined with an innovative, global, and disciplined culture. This allows HyperQuality to deliver ROI quickly for companies seeking a sharp, data-driven analysis of their customer care strategy.