HyperQuality, Inc.- An Avaya Company

📍 Seattle, United States🗓 Founded 2003👥 264 employees💰 Last funded 2004
Outsourcing and Offshoring Consulting🌐 hyperquality.com
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HyperQuality is an independent quality assurance firm that delivers ROI through: improved customer contacts which help retain and acquire customers; excellence in customer experience through unbiased monitoring and analysis of customer interactions; and improved employee satisfaction. Founded in 2003 and based in Seattle, WA, the company believes strongly in two things: 1.Retaining and acquiring customers is tied to a company’s ability to focus on quality, and 2.Customer care is a strategic corporate asset directly affecting the bottom line when aligned with business goals. HyperQuality believes contact center operations can be turned from cost-centers to revenue generators with a three-part process: ■ Perform sharp analysis on care methods with constant calibration ■ Provide reliable and valid data for agent improvement ■ Engage in a frequent and thorough review process This unique three-part approach gives HyperQuality’s clients the freedom to improve — and prove — their customer care and contact center operations every day. What separates HyperQuality is a singular focus on the examination of quality combined with an innovative, global, and disciplined culture. This allows HyperQuality to deliver ROI quickly for companies seeking a sharp, data-driven analysis of their customer care strategy.
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Total investors
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2003
Founded

Investors

1 investors
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Investor geography1 country
United States
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Frequently asked questions
Who invested in HyperQuality, Inc.- An Avaya Company?
HyperQuality, Inc.- An Avaya Company has 1 investors on record on gritt.io, including 1 early-stage backers.
When did HyperQuality, Inc.- An Avaya Company last raise funding?
The most recent investment in HyperQuality, Inc.- An Avaya Company recorded on gritt.io was in 2004.
When was HyperQuality, Inc.- An Avaya Company founded?
HyperQuality, Inc.- An Avaya Company was founded in 2003.
What industry is HyperQuality, Inc.- An Avaya Company in?
HyperQuality, Inc.- An Avaya Company operates in Outsourcing and Offshoring Consulting. Find similar Outsourcing and Offshoring Consulting investors on gritt.io.
Where is HyperQuality, Inc.- An Avaya Company based?
HyperQuality, Inc.- An Avaya Company is headquartered in Seattle, United States.