We use machine learning and artificial intelligence to uncover insights in voice calls and turn them into a rich source of knowledge and actionable insight for your organisation!
With the Contexta360 API, you can apply big data analysis without the involvement of human listening to all of your customer interactions.
The result is that you’ll be able to rapidly categorise and label customer service & sales calls and other interactions.
From there, you can detect trends, track the topics that are most important to your key customers and your business, and analyse customer satisfaction trends over time and what the impact is on the revenue for example.
To coach and motivate your sales and service organisation, you need the tools to enable your service and sales organisation to learn, earn and enjoy.
You could do this manually.
A team lead or manager could spend a few hours each week listening to call recordings and checking, by hand, that the customer was left happy and that the sales/service agent did their best to cross-sell other products in order to hit their quota attainment.
With hundreds of calls per day, the team lead could only ever dip into a few calls per employee.
And it can be boring work; not only could the team lead’s morale suffer but they might miss important details as their attention wanes.
With Contexta360, you could check every single call and without taking up staff time and focus on your core business...
Contexta can look out for key phrases and words in calls, such as those that indicate a cross-sell or a successful resolution to the call. It can even generate transcripts so that human managers can quickly and easily review call content with
Contexta360 is backed by VentureBuilders, a fast-growing start-up accelerator involved in various successful startups like group deal, overstappen.nl and taxi2airport.nl
