Shuja Keen

Building AI Companies | Operator, Investor, Board Member | ibex (NASDAQ: IBEX) · Mentors Fund · MIT AI Conference · Supersolvers

📍 San Francisco, California, United States🔄 Updated September 2026💼 3 investments📅 15 years investing🗓 Last invested Jan 2015𝕏 @upgrade_to_unlock
VC🌍 United States
3
Total investments
1
Early stage
0
Mid stage
1
Late stage
15y
Years active

Portfolio

3 investments · sorted by recency
All investments
Early stage
Mid stage
Late stage
Investor
2015
Afiniti is an AI-native company and the global leader in Outcome Orchestration, where we bring simplicity, transparency, and measurable results to complex contact centers.
Founding Board Member
Oct 2014
The Spark Academy is an independent school in the San Francisco Bay area with a mission to develop exceptionally motivated learners into global changemakers.
Investor
2011
e-TeleQuote Insurance, Inc. is a digital insurance agency that sells life and health insurance nationwide via the internet and fulfillment centers. We offer consumers convenient and efficient access to well trained professionals through whom they purchase insurance from the countrys most respected and competitive carriers. Our licensed agents utilize state of the art technology solutions in secure, fully compliant and professional environments. We value consumer advocacy, integrity, associate professional development and creating strategic value to insurance carriers and our stakeholders.
early stageInsurance
Experience · 10 entries
All (10)
Investments (3)
Founder (2)
Board (1)
2025
Founder & Chairman
2025
Operator Labs helps healthcare revenue teams save thousands of staff hours by automating insurance eligibility and benefits verification, payer follow-ups, claim status checks, and patient financial outreach — reducing days in A/R and accelerating revenue recovery. Operator Labs is an AI company transforming healthcare revenue operations through an advanced Voice AI and data intelligence platform. We help healthcare providers, specialty pharmacies, and RCM teams automate high-friction workflows including eligibility and benefits verification, prior authorizations, payer follow-ups, claim status checks, and patient financial outreach. Our Voice AI agents handle long hold times, complex payer IVRs, repetitive claim touches, and documentation so human teams can focus on exceptions and outcomes. RCM teams face rising A/R days, denials, staffing shortages, and payer complexity. Operator Labs increases verification and claim touch capacity without adding headcount, enabling more consistent follow-ups, faster A/R movement, and improved cash flow. Our AI Voice Agents engage payers and patients with clarity and empathy. They navigate payer systems, retrieve eligibility, benefits, and claim data, log outcomes automatically, and escalate edge cases when needed. Every interaction is built with healthcare-grade compliance, including HIPAA and full auditability. Behind the scenes, the platform enriches contact data, optimizes call timing, integrates with RCM systems, and supports coordinated follow-ups across voice, SMS, and email. In addition to healthcare RCM, Operator Labs also supports first-party and third-party collections teams, improving right-party contact rates, reducing cost-to-collect, and maintaining compliance with FDCPA, Reg F, and TCPA. With Operator Labs, revenue teams operate around the clock, expand capacity without burnout, and turn payer and patient conversations into faster, predictable financial outcomes.
2024
Member, Tech Advisory Board
2024
Brighton Park is an investment firm that specializes in software, information services, and technology-enabled services. We partner with exceptional management teams and use our decades of operating experience to help them build world class companies. We help our companies attract unique talent, develop market-leading products, build highly productive sales organizations, and connect better with customers through the use of technology.
2023
Co-Founder
Jun 2023
Stealth Company.
2022
Founding Partner
Jan 2022
We invest in highly sought-after early-stage technology ventures, and in many cases over-subscribed rounds led by top-tier venture capital firms. 7️⃣8️⃣6️⃣ unlocks incredible access to deal flow by virtue of it's philanthropic mission. Our GPs have waived all management fees and carry! Our GP commitment is 10% (5x the industry standard). Our LPs have directed 100% of all gains to fund need-based scholarships at the top-engineering schools for minorities and women. Founders want us on their cap table because of our differentiated perspective, mission orientation, and access to well-connected LP base. Philanthropy Amplified!
2017
Founding Partner
Mar 2017
Seed fund that invests in and mentors capital efficient startups looking to transform traditional industries.
Show all 10 entries ↓
Investment activity
2011–2015 · 3 investments
201112014120151
Recent (last 2 years)Earlier