Robin Klein

Established in 2012, we’re on a mission to make homes remarkable through distinctive design, beautiful craft and fair prices. Swoon is an advocate for people who believe that home is a sanctuary and has the power to physically affect our health and happiness. Our customers are stylish and savvy professionals who are time-poor but thought-rich; they demand the best out of life. We call them Hip & Humble, the obsessive creators of homes that constantly evolve with ideas that are as unique as their owners. Swoon’s business model helps to fulfil the interior desires of the Hip & Humble. Our Fast & Responsive Design Process enables us to launch new designs, initially in a small batch. And our direct-to-consumer brand, without the traditional retail overheads, ensures our designs are not only distinctive but affordable too. We use real-time sales data to test demand very quickly and then scale production on only the most popular pieces.

We make technology for creation, not just consumption.

Wise is a global technology company, building the best way to move money around the world. With the Wise account people and businesses can hold 40+ currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new cross-border payments network that will one day power money without borders for everyone, everywhere. However you use the platform, Wise is on a mission to make your life easier and save you money. Co-founded by Kristo Käärmann and Taavet Hinrikus, Wise launched in 2011 under its original name TransferWise. It is one of the world’s fastest growing, profitable technology companies and is listed on the London Stock Exchange under the ticker, WISE. 16 million people and businesses use Wise globally, which processes £9 billion in cross-border transactions every month, saving customers around £1.5 billion a year. For customer queries: Please note that LinkedIn is not a Wise Customer Support channel. If you would like to hear from our Customer Support team, please see our Facebook, Twitter and Instagram pages. Login to access customer support: https://wise.com/login/ FB: https://www.facebook.com/Wise/ IG:https://www.instagram.com/wiseaccount/ TW:https://twitter.com/home

One product.🤳 17 years. 📆 250+ employees. 🧑‍💻Over 200,000 users. 💥There’s so much to say about it all. But here’s the version that fits the character limit. We’re FreeAgent. 👋 We make award-winning accounting software and provide superstar support for small businesses and their accountants and bookkeepers. We’re a friendly bunch with a single goal bringing us all together: making users happier and more successful by putting them in control of their finances. But how did we get here? 🤔 You might remember 2007 as the year the first iPhone, Kindle and Fitbit debuted. It was also the year FreeAgent was launched.💡 Founders Ed, Olly and Roan had all been working as freelance designers or developers for a while. They created FreeAgent out of the frustration that doing the books was just too damn difficult for most of us. So they put their heads together and decided that there must be a better way to deal with their mounting piles of invoices, spreadsheets and receipts. Since our first hire back in 2008, we’ve also worked hard to make FreeAgent a ✨great✨ place to work. We’ve grown to over 250 employees and we continue to build a diverse, high-performing, happy and collaborative team. In early 2018, the company was acquired by the NatWest Group. Our growth has been given a turbo boost, yet we remain operationally independent of the group. 🚀 Today, FreeAgent helps over 150,000 users take care of their finances - from the daily admin to big-picture planning - and do it all happily and successfully. Just like Ed, Olly and Roan set out to do all those years ago. 💙

Skimlinks powers commerce content strategies for publishers. As the world’s largest commerce content monetisation platform, it helps grow a revenue stream that can contribute as much as a quarter of a publisher’s overall revenue, which enables publishers to be less dependent on advertising. Its technology automatically earns publishers a share of sales they drive through product links in commerce-related content created by editors. The platform is a one stop solution providing the technology and the data to start, grow and successfully scale a content commerce strategy across desktop, tablet and mobile. Skimlinks connects 60,000 publishers to 48,500 merchants around the world, generating $2.5m of sales every day. With over ten years in the industry, Skimlinks is ideally placed to become a trusted long-term partner for publishers. Clients include half of the top content publishers in the US&UK such as Conde Nast, Hearst, Yahoo!, Huffington Post, Reach and MailOnline. The platform is scalable and supported by 100% trusted privacy frameworks certified by EDAA and IAB with complete GDPR compliance. Skimlinks is a Taboola company. Learn more at https://skimlinks.com Visit our careers site to learn more about working with Skimlinks! https://skimlinks.com/careers

ZPG owns and operates some of the UK’s most trusted digital brands that help empower smarter property and household decisions including Zoopla, uSwitch, Money, PrimeLocation and SmartNewHomes. We are also one of the leading residential property data and software providers with a range of products including Hometrack, Calcasa, TechnicWeb, Ravensworth, Alto, Jupix, ExpertAgent, PropertyFile and MoveIT. Our websites and apps attract over 50 million visits per month and over 25,000 business partners use our services. ZPG was founded in 2007 and has a highly experienced management team, led by Founder & CEO, Alex Chesterman OBE.

Hello, we’re Zoopla. We’re here to help people make intelligent decisions about their homes by digitising the home lifecycle. Whether renting, letting, buying or selling, changing homes is one of life’s biggest decisions. Its personal, emotional and incredibly exciting, but it can also be confusing and downright stressful. A fine balance between listening to your heart and head. At Zoopla we know what a home is really worth. Our industry-leading data and powerful software make that clear. But more than that, we know how it can make you feel, we know there’s no place like home! As a trusted partner on the journey, we strive to make the process of moving to a perfect home smoother. We think it’s just as important to feel at home, at work. Wherever our people are working from, we want them to feel supported, motivated and inspired so we are working hard to make Zoopla more welcoming, fair and representative every day. We are building an inclusive, flexible, and results-led culture which supports challenging and rewarding careers. And we’re looking for ambitious people to join us.

Mind Candys vision is to create worlds that fire the imagination. We imagine, build and breathe life into digital experiences that bring joy to the lives of families all over the world. Mind Candy is the BAFTA award-winning entertainment company behind Moshi Monsters, Moshi Kids, Moshi Play, Petlandia and World of Warriors. Moshi Monsters - The Worldwide Phenomenon: The iconic brand for kids set in the BAFTA-award winning world of Moshi. Spawning multiple apps, games and physical products from toys and figurines, to a Gold Album and a movie. Our digital games have been loved by over 100 million children across the world, and our physical products are a merchandising sensation, with over 2 million books, 170 million trading cards and 90 million Moshi figurines sold to date. Moshi Kids - Making Bedtime a Dream for Kids aged 0-12: Award-winning sleep and bedtime story content scientifically proven to help kids sleep faster and stay asleep for longer, reducing night wakeups. Loved by millions with 10M+ streams per month and over 10 Billion minutes listened. Snuggle up with our ad-free, award-winning Moshi Kids mobile app on iOS and Android. Moshi Play - Healthy Entertainment for Toddlers and Young Kids: Fun kids learning games and creative play experiences expertly designed for toddlers and young kids. With a 4.9 AVG rating and 100k+ happy users, explore the magical world of Moshi in Moshi Play on iOS and Android. Petlandia - Turn your Pet into a Star: Beautifully-illustrated custom storybooks and print on demand products starring customers’ real life pets. Petlandia has created amazing, bespoke stories loved by over 2 million pets around the world. World of Warriors - An Epic pairing of History with engaging Fantasy History’s greatest warriors have been summoned and must unite to save the war-torn realm of the Wildlands from destruction. Spanning books, toys and multiple games across mobile and console.

The Fizzback SaaS offering is a real-time operational VoC solution. It sends consumers requests for feedback relating to a specific interaction or transaction via mobile, web or social media. The consumer is engaged at the point of experience, for example in the contact center, branch, point of sale (POS), mobile application, or web. The feedback is analyzed by the system to determine a relevant response, and automatically conduct a dialog with the consumer in natural language rather than in survey format. Fizzback’s unique approach generates game-changing response rates of up to 50%, significantly higher than industry norms at under 10%, as it motivates consumers to provide relevant feedback, at the moment of interaction. Additionally, consumers provide feedback about their experience rather than only about what was asked in a survey. With more than 150 million feedbacks collected annually, Fizzback enables organizations to better understand their customers’ perceptions, and be agile across the organization, while improving customer experience at the various enterprise touch points. The combination of Fizzback and NICE will both improve CEM as well as operationalize VoC both for the contact center and across the enterprise. Correlating customer feedback to specific interactions or transactions helps improve performance enterprise-wide with statistically validated responses, as well as enhance quality management and processes. Key efficiency metrics that can be significantly improved include First Contact Resolution (FCR) and Average Handle Time (AHT) in the contact center and employee performance in direct customer facing roles.​ Capturing, analyzing and acting on the Voice of the Customer (VoC) is critical to the success of any Customer Experience initiative. NICE’s cross-channel analytics solutions support VoC programs by: (1) analyzing customer interaction content (indirect feedback), whether the customer is interacting with the organization or talking about the organization through the contact center, social media, or other channels, and by extracting insights from these interactions; and (2) by analyzing customer behavior (inferred feedback), such as transaction and web browsing patterns or their journey along different touch points. By adding direct customer feedback with the Fizzback solution, NICE now provides a complete CEM solution that delivers a holistic understanding of the customer by combining on one platform the VoC from each of the three feedback dimensions: direct, indirect and inferred.

At MOO, we love great design and believe it can work wonders for every business. That’s why we make it simple to create beautiful, expertly crafted business stationery and promotional materials that’ll help you start conversations, open doors and strengthen relationships. MOO launched in 2006 and aims to disrupt the trillion dollar global print industry by combining the values of professional design with accessibility and reach of the web. With rapid annual growth, MOO has become one of the fastest growing print businesses in the world and has over 400 employees across the UK and US London, Boston, Lincoln RI, and Denver CO. We believe in supporting our people to be themselves and be successful – because that’s what makes MOO a great place to work. We’re always looking for bright minds and bushy attitudes, so from software developers to social media specialists, copywriters to customer service heroes, we know we’re only as good as the teams we’ve built. If this sounds like you or someone you know, check out our vacancies and get in touch. Be part of something brilliant.

LOVEFiLM International Ltd was one of the most respected entertainment and film sites in Europe. The value of our brand and our focus on customer service kept us ahead of the market and made us the industry leader by a wide margin. To our customers LOVEFiLM stood for value for money, outstanding choice, innovation, and a source of movie and home entertainment information. We delivered a quality service by listening to our customers and continually improving their experience through new service ideas. LOVEFiLM no longer exists but many of the team behind it continue at Amazon Video while others have roles at leading companies such as Zoopla, DAZN, Moo, Funding Circle, Warner Bros and Facebook.

This well-known 0.25ha community food garden on a heritage site on the slopes of Table Mountain runs a broad range of educational programmes for all ages and interests from workshops to internships, mentoring to hands-on-learning-by-doing with school groups. It is also a site for innovation, developing volunteer programmes, produce box schemes, allotment rentals, household food waste composting, raised bed design and cultivation methods, food forestry, community events and water-wise gardening practices that are shared and utilised at other suitable sites and projects. Today it is the best-known project of the non-profit PBO, The SA Urban Food and Farming Trust. OZCF operated from its founding in September 2012 until April 2014 as a project of the Oranjezicht-Higgovale Neighbourhood Watch and then independently as a non-profit company (NPC) through December 2017, at which time it voluntarily became a project of the SA Urban Food and Farming Trust dissolving the NPC as a legal entity. The OZCF Market was also established as part of the Oranjezicht City Farm, and since December 2017 has operated as an independent, privately owned legal entity using the OZCF brand under license.

Established in 2012, we’re on a mission to make homes remarkable through distinctive design, beautiful craft and fair prices. Swoon is an advocate for people who believe that home is a sanctuary and has the power to physically affect our health and happiness. Our customers are stylish and savvy professionals who are time-poor but thought-rich; they demand the best out of life. We call them Hip & Humble, the obsessive creators of homes that constantly evolve with ideas that are as unique as their owners. Swoon’s business model helps to fulfil the interior desires of the Hip & Humble. Our Fast & Responsive Design Process enables us to launch new designs, initially in a small batch. And our direct-to-consumer brand, without the traditional retail overheads, ensures our designs are not only distinctive but affordable too. We use real-time sales data to test demand very quickly and then scale production on only the most popular pieces.

We make technology for creation, not just consumption.

Wise is a global technology company, building the best way to move money around the world. With the Wise account people and businesses can hold 40+ currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new cross-border payments network that will one day power money without borders for everyone, everywhere. However you use the platform, Wise is on a mission to make your life easier and save you money. Co-founded by Kristo Käärmann and Taavet Hinrikus, Wise launched in 2011 under its original name TransferWise. It is one of the world’s fastest growing, profitable technology companies and is listed on the London Stock Exchange under the ticker, WISE. 16 million people and businesses use Wise globally, which processes £9 billion in cross-border transactions every month, saving customers around £1.5 billion a year. For customer queries: Please note that LinkedIn is not a Wise Customer Support channel. If you would like to hear from our Customer Support team, please see our Facebook, Twitter and Instagram pages. Login to access customer support: https://wise.com/login/ FB: https://www.facebook.com/Wise/ IG:https://www.instagram.com/wiseaccount/ TW:https://twitter.com/home

Index Ventures partners with exceptional entrepreneurs – those with unique insight who are intrinsically driven to make their vision a reality. We help them turn their bold ideas into global businesses, and through the companies they build, have a long-lasting and positive impact on the world around us. Index-backed businesses are supported by an experienced team of investors, strategists, and an extensive global network built over three decades of startup investing. Working side-by-side through the scale up journey, we forge deep and long-lasting relationships with founders and their teams. The vast majority of these partnerships begin early in the company’s life, at Seed and Series A, and extend to IPO and beyond. Operating as one team, with feet firmly on both sides of the Atlantic – from London to Tel Aviv, and San Francisco to New York – we are an international team with a global mindset, with experience supporting founders wherever they emerge. When they succeed, they generate returns that in turn support Index’s investors, including non-profit foundations; education, healthcare and research endowments; and other impact-driven organizations.