Martin Newman

One of the world’s leading authorities on customer centricity, a global speaker, part time chief customer officer, author, creator of the Mini MBA in Customer Centricity and a trusted board advisor.

📍 London, England Metropolitan Area, United Kingdom🔄 Updated September 2026💼 2 investments📅 7 years investing🗓 Last invested Nov 2019𝕏 @upgrade_to_unlock
Operator-angel🌍 United Kingdom
2
Total investments
0
Early stage
1
Mid stage
1
Late stage
7y
Years active

Portfolio

2 investments · sorted by recency
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Investor
Nov 2019
We are a technology company with an extraordinary technical team of engineers, scientists, and researchers. We specialise in creating technology to perform or simplify complex tasks. We combine the best techniques from machine learning and mechatronics to build powerful self-adapting machines and task specific artificial intelligence. In 2020 Academy of Robotics launched some of the first self-driving cars in Europe and have been testing them on the roads in the UK since 2020.
mid stageAutomotive
Investor and Board Advisor
Feb 2019
Downyourhighstreet.com is the leading online marketplace for independent, physical, high street shops based throughout the United Kingdom. Our marketplace has a comprehensive range of categories and our large community of shop owners sell everything from Garden Accessories to Gifts and Fashion. Consumers can use the website like a normal marketplace and buy products from our retailers for delivery OR click and collect. The retailer chooses their own delivery options and because we only charge 15% on sales the consumer knows they are getting a fair price from a physical UK business. We only charge 15% on sales as we want the shops to prosper. Where will the high street be in 20 years if they don’t utilise the online sales are available to them? We’ve been working with retailers for the past two years selling their goods to consumers all over the world and collecting their feedback to help build our new bespoke platform that’s been specially built to drive the public back to the UK high street whether it’s online or in store.
late stageRetail
Experience · 7 entries
All (7)
Investments (2)
Founder (5)
2019
Investor
Nov 2019
We are a technology company with an extraordinary technical team of engineers, scientists, and researchers. We specialise in creating technology to perform or simplify complex tasks. We combine the best techniques from machine learning and mechatronics to build powerful self-adapting machines and task specific artificial intelligence. In 2020 Academy of Robotics launched some of the first self-driving cars in Europe and have been testing them on the roads in the UK since 2020.
mid stageAutomotive
Investor and Board Advisor
Feb 2019
Downyourhighstreet.com is the leading online marketplace for independent, physical, high street shops based throughout the United Kingdom. Our marketplace has a comprehensive range of categories and our large community of shop owners sell everything from Garden Accessories to Gifts and Fashion. Consumers can use the website like a normal marketplace and buy products from our retailers for delivery OR click and collect. The retailer chooses their own delivery options and because we only charge 15% on sales the consumer knows they are getting a fair price from a physical UK business. We only charge 15% on sales as we want the shops to prosper. Where will the high street be in 20 years if they don’t utilise the online sales are available to them? We’ve been working with retailers for the past two years selling their goods to consumers all over the world and collecting their feedback to help build our new bespoke platform that’s been specially built to drive the public back to the UK high street whether it’s online or in store.
late stageRetail
Founder
Jan 2019
The Customer First Group was founded in 2019 by Martin Newman. In a world full of disruption, we believe that putting the customer first is paramount to success and longevity in business. We strive to deliver customer-centric transformation across consumer-facing brands through a range of presentations, strategy days, online training and advisory services. We believe that to be truly customer first, you have to address every part of your business as the whole value chain must work seamlessly end-to-end in order to achieve customer centricity. We work with consumer-facing businesses and brands in retail, FMCG, financial services, automotive, travel, food & beverage and leisure to help them improve their customer experience and drive customer-centric transformation. We have the insight and expertise to help customer centricity become your competitive advantage.
2017
Founder and Chairman
Feb 2017
Pattern® provides a proven blend of marketplace analytics, product distribution, MAP compliance, and brand management to drive ecommerce acceleration for premium brands. We thrive on high energy, professional excellence, and disciplined creativity.
mid stageRetail
Founder and Chairman
Feb 2017
Strategic ecommerce and digital consultancy Practicology serves a global client base from offices in London, Dubai, Hong Kong, Guangzhou, Shanghai, Melbourne and Sydney. Founded in 2009, we offer retailers and other consumer businesses strategic advice and practical support through all stages of their digital development. The Financial Times included us within its UK's Leading Management Consultancies 2019 list, with a recommendation for our work within the Consumer Goods & Retail sector. Clients include Selfridges, Nike, Dreams, Seafolly, Pandora, Ted Baker, TM Lewin, Rapha, Jenny Craig, Under Armour, Super Retail Group, Skechers and Reckitt Benckiser. Practicology’s primary goal is to help clients deliver outstanding results. All of our consultants have previously worked within the ecommerce and multichannel teams of retail businesses, giving them a unique understanding of clients’ challenges. Practicology doesn’t just provide clever theory – we work with each client from strategy to execution, with a focus on practical and profitable outcomes. In September 2018, Practicology was acquired by Pattern Inc, a Utah-based marketplace specialist that is one of the top 10 global Amazon sellers. Together we help our clients to sell more online around the world.
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