Eric Ma

Riverwood Capital

📍 Menlo Park, California, United States🔄 Updated September 2026💼 14 investments📅 13 years investing🗓 Last invested Oct 2022
VC🌍 United States
14
Total investments
2
Early stage
0
Mid stage
5
Late stage
13y
Years active

Portfolio

11 investments · sorted by recency
All investments
Early stage
Mid stage
Late stage
Investor and Board Observer
Oct 2022
Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets — at the center of every conversation. Trusted by the world’s most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences. Learn more at www.gladly.ai.
Investor and Board Observer
Jul 2022
Fullpath is the automotive industry’s leading Customer Data and Experience Platform (CDXP). Fullpath enables dealers to turn their first-party data into customers for life by unifying siloed data sources and leveraging the data to create exceptional, hyper-personalized customer experiences.
Investor
May 2018
Cloudvirga™, a division of Stewart Title (NYSE: STC), has revolutionized mortgages with its award-winning Digital Mortgage Point of Sale Platform for wholesale and retail lenders & banks. Cloudvirga’s Digital Mortgage Platform goes beyond just taking an application — it automates tasks traditionally performed by back-office operations staff to radically cut costs, improve the customer and loan officer experience and deliver a truly digital experience across the home loan process. Tasks that normally drain resources and delay the process are automated, and complex calculations are performed at the point of sale to create underwriter-ready loans in seconds versus days. Cloudvirga is proud to be a part of the Stewart team, a global real estate services company that helps make property ownership a reality around the world, providing residential and commercial title insurance, closing and settlement services and specialized offerings for the mortgage industry.
Investor
Oct 2017
Vacasa, a Casago company, is North America’s leading vacation rental management platform with a vision to drive unbeatable revenue for our homeowners and unforgettable experiences for our guests. From laid-back beach cottages to grand ski chalets to luxury apartments, we match every guest with their perfect vacation rental. Follow us! Instagram: http://instagram.com/vacasarentals/ Twitter: https://twitter.com/vacasarentals Facebook: https://www.facebook.com/Vacasa/ Pinterest: https://www.pinterest.com/vacasa/ YouTube: https://www.youtube.com/c/VacasaVacationHomes
late stageHospitality
Investor
Aug 2016
Exabeam is a leader in intelligence and automation that powers security operations for the world’s smartest companies. As a global cybersecurity innovator, Exabeam provides industry-proven, security-focused, and flexible solutions for faster, more accurate threat detection, investigation, and response (TDIR). Cutting-edge technology enhances security operations center performance, optimizing workflows and accelerating time to resolution. With consistent leadership in AI innovation and a proven track record in security information and event management (SIEM) and user behavior analytics, Exabeam empowers global security teams to combat cyberthreats, mitigate risk, and streamline operations. Learn more at www.exabeam.com.
Investor
May 2016
Spredfast + Lithium is now Khoros! Learn more here: https://www.khoros.com
Investor
May 2016
Khoros award-winning enterprise software makes it easier for complex brands to engage with customers at scale across digital, social, and brand-owned channels. Whether for service and support, communications, or sales, the solutions powered by advanced automation and AI unlock more consistent, personalized, and helpful omnichannel interactions between brands and their audiences. For more information, visit khoros.com.
Investor
Oct 2014
Endgame makes military-grade endpoint protection as simple as anti-virus. Leveraging the industry’s most advanced machine learning technology, Endgame enables security operators of any skill level to deliver full-force protection, stopping everything from ransomware, to phishing, and targeted attacks. Endgame is the only endpoint security platform to offer a unique hybrid architecture that delivers both cloud administration and data localization that meets all industry, regulatory, and global compliance requirements. Every branch of the US military as well as the world's largest commercial organizations rely on Endgame to protect their people, technology and mission, globally. For more information, visit www.endgame.com and follow us on Twitter @EndgameInc.
Investor
Mar 2014
Silver Peak helps enterprises and service providers flexibly and securely connect users to applications via the most cost-effective source of connectivity available. Silver Peak customers can quickly migrate to an enterprise-grade WAN that leverages the Internet (often referred to as SD-WAN), while dramatically improving application performance and lowering networking costs.
Investor
Dec 2013
Opower is the platform for utility customer action. Its the magic in the utility customer experience and the key to customer-centric grid operations. Opower brings AI and behavioral science into the utility CX, gets the attention of busy people, and influences them to act at population scale. More than 175 utilities around the world have deployed Opower to create energy savings, peak demand reduction, digital self-service, faster program adoption, and satisfied customers.
Investor
Sep 2013
GlobalTranz is a full-service, technology-driven third-party logistics provider that’s delivering award-winning customer service, exceptional industry expertise and market-leading technology to shippers, carriers and logistics service providers (LSP) across the nation. As part of the WWEX Group family of brands, we specialize in a wide array of services, including parcel, LTL, Truckload and managed transportation solutions for businesses of all sizes across all industries. Our people-powered approach and our comprehensive, relationship-driven support work together to provide shippers of all sizes with fast and reliable multi-modal transportation services and supply chain solutions, enabling them to optimize efficiency and deliver on business goals. By leveraging our extensive independent agent network and building relationships with over 45,000 truckload carriers nationwide, we’ve proudly emerged as a fast-growing market leader with a customer base of 130,000+ worldwide. #4 Freight Brokerage, #2 Privately Held Freight Broker in US, #17 Largest Logistics Company in North America – Transport Topics, 2025
Experience · 18 entries
All (18)
Investments (14)
Board (2)
2022
Investor and Board Observer
Oct 2022
Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets — at the center of every conversation. Trusted by the world’s most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences. Learn more at www.gladly.ai.
Investor and Board Observer
Jul 2022
Fullpath is the automotive industry’s leading Customer Data and Experience Platform (CDXP). Fullpath enables dealers to turn their first-party data into customers for life by unifying siloed data sources and leveraging the data to create exceptional, hyper-personalized customer experiences.
2018
Investor
Jun 2018
Vexcel Imaging is a global leader in aerial imaging, known for developing cutting-edge aerial cameras, mapping systems, and photogrammetric processing software. The UltraCam 4th generation system lineup includes the high-precision Premium line, renowned for its exceptional quality and accuracy. This line comprises the highly successful UltraCam Eagle 4.1, UltraCam Osprey 4.1, and UltraCam Condor 4.1. The UltraCam Merlin 4.1 models form the Fundamental line, designed to meet fundamental imaging needs of aerial applications. The Integrated line is represented by the UltraCam Dragon 4.1, combining LiDAR with nadir and oblique image data. Covering all aspects of airborne photogrammetry, our portfolio is complemented by the UltraMap photogrammetric processing software, automating data product generation. This includes point clouds, digital surface and terrain models, orthophotos, and 3DTINs. We take pride in offering world-class support and maintaining a commitment to continuous product development.
Investor
May 2018
Cloudvirga™, a division of Stewart Title (NYSE: STC), has revolutionized mortgages with its award-winning Digital Mortgage Point of Sale Platform for wholesale and retail lenders & banks. Cloudvirga’s Digital Mortgage Platform goes beyond just taking an application — it automates tasks traditionally performed by back-office operations staff to radically cut costs, improve the customer and loan officer experience and deliver a truly digital experience across the home loan process. Tasks that normally drain resources and delay the process are automated, and complex calculations are performed at the point of sale to create underwriter-ready loans in seconds versus days. Cloudvirga is proud to be a part of the Stewart team, a global real estate services company that helps make property ownership a reality around the world, providing residential and commercial title insurance, closing and settlement services and specialized offerings for the mortgage industry.
2017
Investor
Oct 2017
Vacasa, a Casago company, is North America’s leading vacation rental management platform with a vision to drive unbeatable revenue for our homeowners and unforgettable experiences for our guests. From laid-back beach cottages to grand ski chalets to luxury apartments, we match every guest with their perfect vacation rental. Follow us! Instagram: http://instagram.com/vacasarentals/ Twitter: https://twitter.com/vacasarentals Facebook: https://www.facebook.com/Vacasa/ Pinterest: https://www.pinterest.com/vacasa/ YouTube: https://www.youtube.com/c/VacasaVacationHomes
late stageHospitality
Show all 18 entries ↓
Investment activity
2013–2022 · 14 investments
201322014320164201712018220222
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