Duane Hepditch — investor profile photo

Duane Hepditch

Building modern hotel applications

📍 Canada🔄 Updated November 2026💼 2 investments📅 7 years investing🗓 Last invested May 2021
Operator-angel🌍 Canada
2
Total investments
1
Early stage
0
Mid stage
0
Late stage
7y
Years active

Portfolio

1 investments · sorted by recency
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Investor
Jan 2019
Openfood’s mission is to help people and organizations make more informed decisions about the foods they produce, sell and eat everyday.
Experience · 6 entries
All (6)
Investments (2)
Founder (1)
2025
Founder
Jan 2025
At Pulse, we understand that hospitality is more than just a transaction. Its about the human connection—the rhythm of guest experiences and the vital signs of a thriving hotel. Thats why we chose the name Pulse: its a constant reminder of what truly matters. Pulse is the Boutique Hotel CRM designed to empower independent and boutique hoteliers to create exceptional guest experiences. We go beyond traditional CRM to provide you with the tools to build intelligent digital guest communications and team workflows, all seamlessly linked and automated. Heres how we help boutique hoteliers create rhythm: • Unified Guest View: Pulse acts as the central hub, intelligently listening for and aggregating "nuggets" of data from across your connected applications (PMS, POS, SPA, and more). This provides a complete, real-time view of your guests, empowering your team with the insights they need. Intelligent Daily Briefing: Start each day with focus. Pulses AI agent delivers a personalized briefing, providing meaningful guidance and actionable recommendations for hotel operations, guest engagement, and marketing. • AI-Powered Intelligence: Harness the power of AI with features like conversational reporting, sentiment analysis, and AI-driven text and task generation, all tailored to your guest profile elements. • Flexible Automation & Customization: Build Micro Apps for any department (forms, surveys, RFPs, etc.), craft custom-branded emails and landing pages for various purposes (upsells, guides, events), and connect everything through powerful automations for emails, tasks, and team notifications. • Pulse provides core operational tools for managing guest communication (Central Inbox), collaborating with teams (Projects, Cases, Tasks), centralizing guest profiles, tracking guest movement across systems, and handling marketing campaigns, along with automated reporting for key hotel metrics.
early stageHospitality
2023
Managing Director
Mar 2023
DockMaster Software pioneered the marine management software industry, deploying DockMaster®, the first marine management system, in 1983. The product line was expanded to include a cloud-based version for those clients interested in the ultimate flexibility and convenience. As part of the Valsoft family of companies, DockMaster continues to bring innovative and user-friendly products to the marine and marina industries by designing customer focused solutions. DockMaster helps marinas, boatyards, and boat dealerships gain control of their operations by providing a complete and integrated system with which to manage all daily operations. From the time customers book a reservation or sign an annual lease, DockMaster tracks the customers​ history right down to their ship’s store and fuel purchases. Employee time can be tracked on the upcoming DockMaster Mobile App-- time, labor comments, and job details are automatically synced with DockMaster . DockMasters dealership and boat yard software includes prospecting, unit sales, service, inventory management, and much more. With the industrys only applications programming interface, DockMaster integrates with a number of popular technologies that help dealers, marinas, and boat yards exceed their customers​ expectations.
Managing Director
Mar 2023
Being an independent hotelier doesnt mean you have to go it alone. Since 1994, InnQuest has combined hotelier experience with innovative technology to deliver integrated solutions that empowers independent hoteliers to attract guests, drive customer loyalty, and increase profits. More than 5,500 properties across 100 countries trust InnQuest, with over 440,000 rooms managed daily through the company’s flagship property management software, roomMaster. InnQuest delivers scalable solutions with the belief that everyone deserves a great guest experience, whether they’re staying at a small B&B, a thousand-room resort, or anywhere in between. InnQuest is headquartered in the United States with offices in Canada, Australia, and the United Kingdom.
2021
BettrCare
Investor
May 2021
2020
International & Partner Development (Consultant)
Oct 2020
Experience Hotel is a Customer Relationship Management tool that is built to generate additional revenue for hotels. Understand guest needs, optimize service and deliver great experiences.
late stageHospitality
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