Danny Brooks MBE

Scaling recruitment businesses prioritise service levels because of it’s proven link to revenue growth. This is because every interaction your consultants have presents as a chance to make a positive or negative impact. It’s the culmination of these experiences that directly impacts your customer loyalty (retention, expansion or churn), referrals (client & candidate), brand reputation and ultimately profitability. CX Pro by Talent Analytics measures every significant candidate and client experience your recruitment business creates which provides a flow of real-time feedback. Utilising Service Automations and AI we can ensure you implement a customer experience management system that allows you to ensure your business consistently delivers world-class CX that fuels your future growth. Direct integrations with Bullhorn, Vincere and JobAdder allow you to seamlessly connect, analyse your data quality and then begin a free trial for NPS & Feedback automations. This will provide a CX health check and the starting point to embedding a culture that delivers world-class customer experience.

Scaling recruitment businesses prioritise service levels because of it’s proven link to revenue growth. This is because every interaction your consultants have presents as a chance to make a positive or negative impact. It’s the culmination of these experiences that directly impacts your customer loyalty (retention, expansion or churn), referrals (client & candidate), brand reputation and ultimately profitability. CX Pro by Talent Analytics measures every significant candidate and client experience your recruitment business creates which provides a flow of real-time feedback. Utilising Service Automations and AI we can ensure you implement a customer experience management system that allows you to ensure your business consistently delivers world-class CX that fuels your future growth. Direct integrations with Bullhorn, Vincere and JobAdder allow you to seamlessly connect, analyse your data quality and then begin a free trial for NPS & Feedback automations. This will provide a CX health check and the starting point to embedding a culture that delivers world-class customer experience.

VHR is a multi award-winning technical recruitment organisation serving the Aerospace & Aviation, F1 & Automotive Engineering, Engineering & Manufacturing, Defence & Security, Civils & Infrastructure, Technology and Marine industries across 52 countries. Created in 2003, VHR delivers a partner-orientated recruitment approach. We go the extra mile by acting an extension of our clients’ HR departments and delivering end-to-end services that encompass recruiting, onboarding, work permits, logistics and in-work management. In addition to providing the best client services, VHR strives to improve the working lives of our contractors. We are prominent supporters of ethical recruitment. Our services are built on the Dhaka Principles to provide all candidates with high quality accommodation, protection from modern slavery and mistreatment, and working relationships built on communication and respect. In April 2018 VHR received the Queen’s Award for Enterprise: International Trade. In January 2021 VHRs CEO received an MBE from HM The Queen in the New Years Honours List for services to International Trade bringing VHR to our 50th industry award win since 2018.