Craig Pratt

Give your customers a buying experience they’ll love. Saltbox Mgmt is a Salesforce Ventures backed SI partner who offers unparalleled cross-platform consulting services to Salesforce clients looking to future-proof their businesses through digital transformation. With over 100 years of combined experience working closely with Salesforce products, people, and ecosystems, Saltbox is well-equipped to assist teams in implementing robust solutions that are scalable, easy to maintain, and geared towards ensuring long-term success. Renowned for expertise in Commerce Cloud and Order Management, Saltbox tales a holistic view of the full revenue lifecycle and the importance of delivering an omnichannel experience for our customer’s customer.

Get more from your IT budget with ScreenMeet. Increase employee productivity and end-user and customer satisfaction in your IT Help Desk and Contact Center. ScreenMeets cloud-native remote support, screen sharing, cobrowse and video is trusted by the worlds largest companies in their sales, service and support offerings. Founded in 2016 by cloud, online meeting, and customer support veterans to build solutions to support better real-time online experiences, ScreenMeet delivers those customer, employee, and remote-support experiences for hundreds of customers worldwide.

Serenity helps companies achieve operational excellence with solutions that optimize processes, maximize efficiency, and improve data visibility. Our software is natively built on ServiceNow, enabling companies to integrate operational workflows into their business on a trusted platform.

Helping hospice providers free up the time and resources needed to provide the best possible experience to patients and their families during this most difficult time. 43% REDUCTION IN TRIAGE NURSE RESPONSE TIMES Nurses are able to respond to calls faster, and are dispatched more efficiently, leading to shortened response times and a better overall patient and caregiver experience. 63% REDUCTION IN PATIENT AND CAREGIVER COMPLAINTS ABOUT NURSE RESPONSE TIMES Patient and caregiver complaints related to extended response times were decreased by 63% from the previous fiscal year without an increase in workforce. 40% REDUCTION IN CALL VOLUME BETWEEN CALL CENTER NURSES AND FIELD NURSES Being able to see and dispatch the nurse closest to the patient rather than first to be reached leads to less time on the phone with field nurses, and more time and resources dedicated to patient care. APEX: THE ACURATA PATIENT EXPERIENCE PORTAL The Acurata Patient Experience (APEx) Portal provides patients and caregivers with at a glance information about their care plan, medications, hospice resources, and details about their past and future visits. Video visits and online chat provide a sense of comfort, increase patient and caregiver engagement, and reduce the amount of callbacks to the call center and field nurses, and calls to 911. ACURATA REFERRAL MANAGEMENT PORTAL The Referral Management Portal manages patient referrals from physicians or other referral sources. The Referral Management portal provides the ability for Admissions nurses to more accurately track referrals through the entire process. Nurses can update the status of their referrals through a web portal and mobile app.

ServiceNow customers spend hours upon hours every month manually preparing data to be used in a variety of different presentations. These presentations are expensive, stale, and inactive. If you could present where your data lives, you could spend less time exporting and more time on meaningful work. VividCharts offers ServiceNow customers an in-platform solution that allows them to tell stories with their ServiceNow data however they need to, and to anyone who needs it. Whether it’s an in-platform slide deck, infographic, or even a dashboard, VividCharts helps present data where the data lives, so you know it’s real-time and actionable. The VividCharts application includes a large, customizable, and aesthetically pleasing library of chart types that helps you back your stories up with powerful data. VividCharts is an Elite ServiceNow Technology Partner and was named winner of the 2019 CreatorCon Challenge. Powered by stories from customers using VividCharts to create actionable views and presentations of their ServiceNow data, VividCharts is rapidly developing new ways to harness data directly in-platform.

Give your customers a buying experience they’ll love. Saltbox Mgmt is a Salesforce Ventures backed SI partner who offers unparalleled cross-platform consulting services to Salesforce clients looking to future-proof their businesses through digital transformation. With over 100 years of combined experience working closely with Salesforce products, people, and ecosystems, Saltbox is well-equipped to assist teams in implementing robust solutions that are scalable, easy to maintain, and geared towards ensuring long-term success. Renowned for expertise in Commerce Cloud and Order Management, Saltbox tales a holistic view of the full revenue lifecycle and the importance of delivering an omnichannel experience for our customer’s customer.

Get more from your IT budget with ScreenMeet. Increase employee productivity and end-user and customer satisfaction in your IT Help Desk and Contact Center. ScreenMeets cloud-native remote support, screen sharing, cobrowse and video is trusted by the worlds largest companies in their sales, service and support offerings. Founded in 2016 by cloud, online meeting, and customer support veterans to build solutions to support better real-time online experiences, ScreenMeet delivers those customer, employee, and remote-support experiences for hundreds of customers worldwide.

Serenity helps companies achieve operational excellence with solutions that optimize processes, maximize efficiency, and improve data visibility. Our software is natively built on ServiceNow, enabling companies to integrate operational workflows into their business on a trusted platform.

Helping hospice providers free up the time and resources needed to provide the best possible experience to patients and their families during this most difficult time. 43% REDUCTION IN TRIAGE NURSE RESPONSE TIMES Nurses are able to respond to calls faster, and are dispatched more efficiently, leading to shortened response times and a better overall patient and caregiver experience. 63% REDUCTION IN PATIENT AND CAREGIVER COMPLAINTS ABOUT NURSE RESPONSE TIMES Patient and caregiver complaints related to extended response times were decreased by 63% from the previous fiscal year without an increase in workforce. 40% REDUCTION IN CALL VOLUME BETWEEN CALL CENTER NURSES AND FIELD NURSES Being able to see and dispatch the nurse closest to the patient rather than first to be reached leads to less time on the phone with field nurses, and more time and resources dedicated to patient care. APEX: THE ACURATA PATIENT EXPERIENCE PORTAL The Acurata Patient Experience (APEx) Portal provides patients and caregivers with at a glance information about their care plan, medications, hospice resources, and details about their past and future visits. Video visits and online chat provide a sense of comfort, increase patient and caregiver engagement, and reduce the amount of callbacks to the call center and field nurses, and calls to 911. ACURATA REFERRAL MANAGEMENT PORTAL The Referral Management Portal manages patient referrals from physicians or other referral sources. The Referral Management portal provides the ability for Admissions nurses to more accurately track referrals through the entire process. Nurses can update the status of their referrals through a web portal and mobile app.

ServiceNow customers spend hours upon hours every month manually preparing data to be used in a variety of different presentations. These presentations are expensive, stale, and inactive. If you could present where your data lives, you could spend less time exporting and more time on meaningful work. VividCharts offers ServiceNow customers an in-platform solution that allows them to tell stories with their ServiceNow data however they need to, and to anyone who needs it. Whether it’s an in-platform slide deck, infographic, or even a dashboard, VividCharts helps present data where the data lives, so you know it’s real-time and actionable. The VividCharts application includes a large, customizable, and aesthetically pleasing library of chart types that helps you back your stories up with powerful data. VividCharts is an Elite ServiceNow Technology Partner and was named winner of the 2019 CreatorCon Challenge. Powered by stories from customers using VividCharts to create actionable views and presentations of their ServiceNow data, VividCharts is rapidly developing new ways to harness data directly in-platform.