Spoken Communications - An Avaya Company

📍 Seattle, United States🗓 Founded 2005👥 25 employees💰 Last funded 2015
Software Development🌐 spoken.com
Website LinkedIn
Spoken Communications has a simple mission: to help enterprises get more value from digital conversations than they ever thought possible. Conversations are essential. They close deals and solve problems. Conversations with customers. Conversations with buyers. Conversations between partners. Every day thousands of conversations are going on inside of a business, within and across digital channels. Some are over in an instant, while others span days or weeks. Spoken is here to help businesses do more with and get more from each and every digital conversation, every minute of the day. Faster sales, happier customers, greater security. Spoken ConversationCenter is the first conversation-centric Contact Center as a Service (CCaaS) solution in the marketplace. Spoken solves the "voice as a black box"​ problem by transcribing conversations in real time, turning voice into digital content that can be analyzed to drive better outcomes while calls are live. Spoken ConversationCenter starts with a cloud-first platform for high availability, scale, security, and compliance. Its Big Data repository tracks all aspects of all conversations, from call data to rich digital content, and applies AI deep learning capabilities to innovative solutions for highest customer satisfaction at great value. Key contact center features are supported, from OmniACD (unified queue for all channels - voice, email, chat, and more) to a patented approach to interactive voice response (IVR) that lets human guides refine automated conversations in the background. End-to-end recording, rich analytics and reporting, flexible outbound dialing, agent evaluation and coaching - everything a contact center needs is available from the cloud, with no capital expense. The user experience for agents and supervisors in Spoken Workcenters are easy to use, intuitive, and powerful, making contact centers more efficient and responsive. Spoken powers the intelligent contact center.
2
Total investors
0
Early stage
1
Mid stage
0
Late stage
2005
Founded

Investors

2 investors
All
Early stage
Mid stage
Late stage
Mid stage· 1
?
Board Member
mid stage
2010
Other investors· 1
Sean Mcarthur
Sean Mcarthur
Group CFO at Vexcel Imaging
8 investments
2015
Investor geography1 country
United States
1
Frequently asked questions
Who invested in Spoken Communications - An Avaya Company?
Spoken Communications - An Avaya Company has 2 investors on record on gritt.io, 1 mid-stage.
When did Spoken Communications - An Avaya Company last raise funding?
The most recent investment in Spoken Communications - An Avaya Company recorded on gritt.io was in 2015.
When was Spoken Communications - An Avaya Company founded?
Spoken Communications - An Avaya Company was founded in 2005.
What industry is Spoken Communications - An Avaya Company in?
Spoken Communications - An Avaya Company operates in Software Development. Find similar Software Development investors on gritt.io.
Where is Spoken Communications - An Avaya Company based?
Spoken Communications - An Avaya Company is headquartered in Seattle, United States.