“Oncourse Home Solutions” is the new name for Homeowner Services Group. We are a people-centric organization serving our 1.4+ million customers across the U.S. A leader in the U.S. home warranty and home repair service industries, our mission is to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all.
Operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions, we partner with cities, utilities, insurance providers, retailers, financial service companies and member associations to help them maintain and protect their customers’ most important asset — their home. Our brands enjoy high customer satisfaction rates and are BBB-accredited with A and A+ ratings.
We believe in giving our homeowners peace of mind with protection plans and on-demand services that simply work. Our 500 + employees align with the goal of being the most dedicated and customer-friendly organization in our industry.
Our Oncourse Commitments
Commitment to Customers
• Deliver on every detail
• Streamline for ease and clarity
• Serve with care and respect
Commitment to Employees
• Attract, retain, and develop diverse talent at every level
• Eliminate barriers and provide equal opportunity for all employees to grow and succeed
• Address issues of systemic discrimination and bias through ongoing education, training, and awareness-building
Commitment to Community
• Invest time and capital in the communities where we work and live
• Form long-term relationships with organizations and nonprofits that help underrepresented groups
• Participate in community efforts to eliminate barriers to and hardships of homeownership
Our Values - We are SUPER!
• Supportive. Records were meant to be broken
• United. It’s all-in or nothing
• Progressive: Change or be changed
• Empathetic: Open minds and open hearts
• Reliable: Show-up and follow-through
We help our customers keep their lives, homes and budgets ONCOURSE.
