MyWave’s powerful Intelligent Personalisation Platform combines AI, Personal Data and proactive automation to enable the Customer Centered Intelligent Enterprise. This means Enterprises make each product or service personalised at scale for individual customers.
What does this mean for the customer? It means they don’t have to go through an extensive “customer identification” process every time they engage with the enterprise; it means they don’t have to repeat information to a number of different people each time they are making an enquiry; it means they don’t have to fill out extensive forms from scratch each time they have a query or need to change their circumstances; it means that when they contact you, you know exactly who they are and all the information you need to know about them is at your fingertips – and theirs.
MyWave unlocks enterprise data on the Customer to drive personalised, proactive, end-to-end outcomes for people across Enterprises and business processes.
MyWave interacts in a human-like way through natural language, learns from previous and concurrent interactions, understands and uses customer context to eliminate the need to fill in forms, bounce around call centres or getting stuck in a department when trying to get an outcome. It gets the customer the right, personalised outcome quickly and simply.
In these ways, MyWave is totally changing the customer engagement landscape for large enterprises. Remember how special you feel when you pop into your favourite restaurant and the Maitre’d greets you by name, takes you to your favourite table, asks if you would like your usual pinot gris and lets you know that those oysters you love are a special on the menu tonight? That’s what MyWave does for customers of large scale enterprises. It makes your customer feel that you care. That’s what MyWave is bringing to enterprise scale businesses – a customer relationship that understands, that knows and that cares.
