IZY provides B2B2C mobile e-commerce and concierge platform for brick-and-mortar property management - hotels, shopping malls, residences, etc - to digitize, boost, and streamline customer transactions and interactions as well as internal operations.
Since the pandemic, we have seen a rapid shift in customer behavior into digital and mobile, as seen from the ever-increasing rate of mobile transactions. On the other hand, brick-and-mortar properties - hotels, accommodations, residences, shopping malls, etc - are suffering and facing a significant decrease in revenues.
In Indonesia, annual e-commerce consumer spending is increasing by 162% since 2020, yet hotels and shopping malls are losing more than 40% of their revenues due to the shopping behavior shifting to online. Similarly, the hotel industry needs to evolve and cope with the rising number of digital-native travelers. Not only that they need to provide a much safer and seamless hotel stay experience, but they also desperately need to boost ancillary revenues from guest consumption to make up for the losses during the pandemic.
IZY provides a contactless *but not interaction-less* solution that enables our valued property clients to elevate O&O (Offline-and-Online) customer experience because we strongly believe in a hybrid, balanced combination of offline and online in the current era. Our solution also enables properties to operate their very own e-commerce platform while still maintaining their own brand, boosting ancillary revenues from mobile transactions, and building their very own ecosystem involving third-party partners (local vendors, on-demand tech startups, etc).
Lets discuss further how our solution can benefit your property and how we could be your trusted tech partner in the new normal.
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