Goodays (formerly Critizr) is Europe's leading Customer Interaction Management Platform. Founded in 2012, our vision is to make commerce better for everyone - for merchants and customers. We tackle one human interaction at a time, at scale, without losing that welcomed personal touch.
Our mission is to provide our clients with a Customer Interaction Management platform that makes it easier to have conversations at scale. We ensure that you can spark real connections and engage in better, deeper and more frequent interactions with everyone while keeping things simple so that you can focus on actioning the metrics that truly matter.
Our technology is used in 25 countries by over 150 of Europe's biggest companies, including Carrefour, New Look, Monoprix, Domino's and Jules. We are present in more than 70,000 business locations, and give local frontline, CX and insights professionals the tools they need to thrive in their roles and deliver instant results for insights and CX teams.
Goodays turns customer feedback into better business. By adopting a company-wide customer-centric mindset, you can:
- Provide customers with a better in-store experience
- Make front-line work more fun and fulfilling
- Lift the burden from HQ by decreasing the gap between customer and management
Our passionate and ambitious international team can be found at our offices in Paris, Lille, London, Spain, the Netherlands and Japan.
Our values are: human, collaborative, ambitious, and entrepreneurial, and we received the Speak and Act award for ‘Best Workplace Experience 2022.’
