Feedae: Your AI Solution that Reinvents the Management of Your Customer Service and Sales in Call Centers
- It automatically analyzes 100% of your customer calls to assess quality and detect weak signals.
- It greatly assists your managers by providing detailed reports and actionable insights to improve customer satisfaction and team performance.
- It identifies friction points in conversations to refine your processes and training.
- It alerts you to new trends, recurring issues, or opportunities for improvement.
- It integrates data from your customer interactions into your CRM for a complete and centralized view.
In addition to all this:
- 24/7, uninterrupted service
- Voice analysis in multiple languages, and soon on written channels as well...
- Customized for each company with evaluation grids tailored to your industry
- Already compatible with Axialys, Ringover, and soon with other major CRMs
- Error-free and unbiased analysis, always consistent and aligned with your quality standards
- GDPR compliant and respectful of your data privacy
Feedae: Your Cockpit for Transforming the Voice of the Customer into Strategic Actions Across All Departments
- Driven by cutting-edge AI and customer relations experts
100% automated, with personalized recommendations for each department in your company
- Capable of handling massive call volumes so you never miss an opportunity
- With unique reporting templates of qualitative and quantitative performance indicators at your fingertips
Implementation in Just a Few Hours Thanks to:
- An intuitive platform to quickly create your account and configure your specific needs
- Comprehensive analysis of your calls with automatic summaries and alerts
Automatic extraction of key information
