AnsweriQ (Acquired by Freshworks)

📍 Bellevue, United States🗓 Founded 2016👥 4 employees💰 Last funded Dec 2017
Software Development🌐 answeriq.com
Website LinkedIn
AnsweriQ is an intelligent automation solution for customer service. Using the power of AI and IPA, AnsweriQ's suite of products help customer service leaders automate information and process-based cases. For information cases, AnsweriQ provides Zero Contact Resolution without an agent's intervention. This is achieved through self-service AI and automated responses. For process cases, AnsweriQ enables single-click intelligent automation for repetitive and mundane customer service processes. These processes typically require agents to traverse through multiple systems ranging from order look up, cancellation, invoicing, refunds, etc. AnsweriQ’s products seamlessly integrate with popular CXM systems like Zendesk, Salesforce, ServiceCloud, ServiceNow, Microsoft Dynamics, etc. AnsweriQ’s intelligent automation can deliver unto a 25% reduction in case volume. AnsweriQ’s process automation delivers up to 90% savings in average handle time and close to 100% reduction in error rates. AnsweriQ also assists agents with AI-based recommended responses that improve CSAT, NPS, and agent morale.
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Total investors
1
Early stage
0
Mid stage
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Late stage
2016
Founded

Investors

1 investors
All
Early stage
Mid stage
Late stage
Investor geography1 country
United States
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Frequently asked questions
Who invested in AnsweriQ (Acquired by Freshworks)?
AnsweriQ (Acquired by Freshworks) has 1 investors on record on gritt.io, including 1 early-stage backers.
When did AnsweriQ (Acquired by Freshworks) last raise funding?
The most recent investment in AnsweriQ (Acquired by Freshworks) recorded on gritt.io was in December 2017.
When was AnsweriQ (Acquired by Freshworks) founded?
AnsweriQ (Acquired by Freshworks) was founded in 2016.
What industry is AnsweriQ (Acquired by Freshworks) in?
AnsweriQ (Acquired by Freshworks) operates in Software Development. Find similar Software Development investors on gritt.io.
Where is AnsweriQ (Acquired by Freshworks) based?
AnsweriQ (Acquired by Freshworks) is headquartered in Bellevue, United States.